Shipping policy

Last updated 31 August 2026.

This page explains how orders from The Pet Larder are shipped. It is written to be accurate rather than reassuring. Where we do not know something, we say so.

Where we ship

We ship to addresses in the United States only. We do not currently ship anywhere else. If you place an order for delivery outside the United States we will cancel it and refund you in full.

Shipping rates

These are the rates set at checkout. The rate you pay is shown before you pay.

Standard, $8.00.
Standard, free, on orders of $70.00 or more.
Express, $15.00.

Sales tax, where it applies, is added at checkout and is not included in the prices shown on product pages. Shipping is not taxed.

Please read the next section before choosing a shipping rate. Our shipping rates are price options, not speed guarantees.

We do not promise a delivery date

This is the important part, and we would rather you read it before you buy than after.

The Pet Larder does not hold stock. Every item is shipped by the independent supplier who makes or stocks it. Those suppliers work to their own timetables, and those timetables are very different from one another.

Across the suppliers in this catalogue, published lead times run from 1 to 3 days at the fastest to 8 to 14 days at the slowest. That is the supplier's own stated figure. It is not a promise from us, and we do not add a delivery date on top of it.

So we will not tell you your parcel will arrive by a particular day. We do not have a dispatch service level with our suppliers, and any number we invented would be a guess dressed up as a commitment. If you need an item by a specific date, email us before you order at hello@thepetlarder.com and we will ask the supplier directly and tell you what they say.

Your order may arrive as more than one parcel

If your order contains items from more than one supplier, it will ship as separate parcels. Those parcels will leave at different times, travel separately, and arrive on different days. Each will have its own tracking, where tracking is available.

This is normal and it does not mean part of your order is missing. If one parcel has arrived and another has not, please give the slower supplier time before contacting us, then get in touch and we will chase it.

Tracking

When a supplier gives us a tracking number, we email it to you. Not every supplier provides tracking on every parcel, and some tracking numbers take a day or two to start showing movement after they are issued.

Where items ship from

Our suppliers ship from a range of locations. Some are inside the United States. Some are not.

We do not currently publish a ship from location on each product page. If it matters to you, email us before you order and we will ask the supplier.

Where an item ships into the United States from abroad, any import charge or duty is not included in the price you pay at checkout. As of September 2026 we sell and ship within the United States only. If a supplier fulfils your item from an overseas warehouse and any customs charge results, contact us before paying it and we will resolve it with the supplier.

Carriers

Suppliers choose their own carriers. We do not name a carrier here because we do not control that choice and it varies by supplier and by parcel.

Getting your address right

Please check your delivery address before you pay. Once a supplier has printed a label we usually cannot change it. If a parcel is returned to the supplier because the address was wrong or incomplete, we will refund the item but not the original shipping cost.

Delays

Weather, customs, carrier backlogs and supplier stock problems all cause delays and none of them are in our control. What we will do is tell you the truth about where your order is. Email us and we will go to the supplier and come back with whatever they tell us, including when the answer is that they do not know.

Contact

The Pet Larder is operated by FounderWise, LLC, a limited liability company registered in the State of Delaware, United States of 169 Madison Ave, STE 55606, New York, NY 10016, United States.

For anything about shipping, email hello@thepetlarder.com.