Privacy policy
Last updated 2 September 2026
Who we are
The Pet Larder is a trading name of FounderWise, LLC, a limited liability company registered in the State of Delaware, United States (file number 10642038), with a business address at 169 Madison Ave, STE 55606, New York, NY 10016, United States. FounderWise, LLC is the data controller for personal information collected through thepetlarder.com.
You can reach us about anything on this page at privacy@thepetlarder.com.
What we collect
When you order: your name, billing and shipping address, email address, phone number, and confirmation that payment succeeded. Payment card details are handled by Shopify Payments and never reach our systems. We never see your card number.
When you browse: your IP address, approximate location, browser and operating system, and the pages you view. This comes from Shopify's own analytics and from any cookies you consent to.
When you subscribe to our email: your email address, and nothing else. We do not require a name.
How your order is fulfilled, and who sees your details
This is the part most stores leave out, and it is the part that actually affects you.
The Pet Larder does not hold most of its stock. When you order, the item is shipped to you directly by the supplier or distributor that stocks it. Your name, delivery address and phone number are passed to that third party so they can pack and send your parcel. There is no way to deliver your order without doing this.
Your order details are shared with:
| Who | Role | What they get |
|---|---|---|
| Shopify Inc. | Runs our store, processes payment | Order and payment data |
| Spocket | Routes our orders to the fulfilling supplier | Name, address, phone, order contents |
| The fulfilling supplier | Picks, packs and ships your parcel | Name, address, phone, order contents |
| The carrier | Delivers it | Name, address, phone |
We share the minimum needed to get the parcel to you. We do not sell your personal information, and we do not pass your details to suppliers for their own marketing.
One thing we will be straight about. Our fulfilment platform identifies its suppliers to us under trading names rather than registered company names, so we cannot currently publish a named list of every sub-processor. We regard that as a shortcoming of the arrangement rather than an acceptable state of affairs, and we are pressing for it to change.
Where your information goes
Our suppliers ship mainly from warehouses in the United States. Some items are fulfilled from a supplier's overseas warehouse; we cannot yet print the ship-from location on every product page, so if it matters to you, ask us before you order and we will tell you what the supplier tells us.
Email we send you
If you subscribe, we send occasional email about what we stock and why. You can unsubscribe from any email in one click, and we act on it immediately.
We send transactional messages regardless of whether you subscribe: order confirmation, dispatch notice, tracking, and anything that goes wrong. You cannot unsubscribe from these, because they are part of the order you placed.
We do not sell or rent your email address. Ever.
How long we keep it
| Data | Kept for | Why |
|---|---|---|
| Order records | 7 years | Tax and accounting law |
| Marketing contact details | Until you unsubscribe | |
| Analytics | Shopify's own retention schedule for our plan | We do not run separate analytics of our own |
| Support correspondence | 2 years | So we can honour a warranty or return claim |
Cookies
We use cookies that are necessary for the store to work, such as remembering what is in your cart. Anything beyond that, including analytics and marketing cookies, runs only if you consent. You can change your choice at any time through the cookie settings link in the footer.
Your rights
If you are in the EU or UK you have the right to ask us for a copy of the personal information we hold about you, to have it corrected, deleted, restricted, or provided in a portable format, and to object to how we use it. You can withdraw consent for marketing at any time.
If you are in California you have the right to know what we collect, to have it deleted, to correct it, and to opt out of sale or sharing. We do not sell personal information.
Write to privacy@thepetlarder.com and we will respond within 30 days.
If you think we have handled your information badly, you can complain to your local data protection authority.
One limit we will be honest about. When you ask us to delete your information, we can delete it from our own systems, and we can pass the request to our fulfilment platform and to the supplier who shipped your order. We cannot technically verify that they have completed the deletion. We will tell you what we asked for and what we were told, rather than claim a certainty we do not have.
Changes to this statement
If we change how we handle your information we will update this page and change the date at the top. If the change is significant and you are subscribed to our email, we will tell you directly.